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Import duties, taxes, and charges are not included in the item price or shipping cost. International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country? Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page. Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. If your item has not arrived within the time frame, contact Dreamship Customer Service at: and we will do our best to help you! If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.įor international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. Many times your package will be sitting at the local post office due or there was a missed delivery attempt.įor U.S. I never received my package, what should I do? Contact Dreamship Customer Service at: if you have any doubts referring to your orders. You can track your order via the following link. If your order has been shipped out, a Tracking Number will be sent to you via email. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this. International orders : It may take additional days if orders have to go through customs.We're so sorry for this inconvenience and hope that you can understand for us. Holiday shipping : Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.We apologize for any inconvenience that this may cause to you. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit.Some items/orders may require a longer ship-out and/or delivery timeframe. However, the time period above is only approximate and can differ in individual cases. The majority of our orders are processed and shipped within the timeframe we offer above.The above timeframe is only applied for orders to the US with standard shipping method (" days " here is " business days ").ESTIMATED TIME OF ARRIVAL (Production + Shipping time) Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more. In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. To estimate when you can expect your order, please refer to the timeframe below.